KhedmetCom Platform Overview

KhedmetCom is an enterprise platform that automates the field service management process with streamlined workflow for service organizations and providers to deliver better service to customers using suite of tools and mobile apps. This enables effective collaboration between service provider’s employees and customers which will yield in better awareness of company brand & service quality, improve operation efficiencies, increase revenue, and reduce cost and gain of enterprise productivity.

Service managers, schedulers, dispatchers and back office employees can use both web and mobile capabilities to receive customer requests , schedule, assign and dispatch technicians to customer jobs Including GPS tracking features to view active technicians on map, find optimal routes, view in real-time jobs in-progress and completed routes for jobs per day. Additionally, a customer can request service, receives confirmation upon job scheduled and view technician route on the map as “on-my-way” feature.

With Technician mobile app, field service individuals can view upcoming jobs using calendar & map, start job, get directions, check in upon arrival at location, take notes and pictures and complete job. Additionally, can find colleagues nearby and view their skills for assistance. A customer can rate the technician & service quality, make a payment and confirm job completion with electronic signature. Full history of past jobs is available for technicians and service management to search as knowledge management.

Using the platform advanced analytics and reporting, service executives can view service metrics and KPIs to measure service quality, total jobs completed, top customers by revenue, first time fix rate, technician’s utilization ratio, customer satisfaction, operation cost savings and revenue reporting.