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KhedmetCom is an enterprise platform that automates the field service management process with streamlined workflow for service organizations and providers to deliver better service to customers using suite of tools and mobile apps.
KhedmetCom is an enterprise platform that automates the field service.
Improve Dispatch & Scheduling efficiencies
Reduce time to take calls by customer service and pass information to schedulers and dispatchers . With Access to service history, a visual scheduler and GPS reduce time taken to schedule job which increases revenue generating in an personnel.
Increase first-time-fix rates
BY providing in-depth service history on detailed records and ability to select the right technician based on availability and skill for the job before dispatching a technician should improve first time fix rate and accountability over technicians’ time reduces leakage. In addition technician can access other past jobs history including comments and photos taken to use for current job.
Increase enterprise productivity
when field workforce is equipped with mobile technology, more successful service visits accomplished in less time in addition to eliminating paper, trips to the back office, and duplicate data entry.
Increase revenue
Improve your revenue per service job by better management of service including warranty contracts , customer machinery and equipment, running inventories . Better accountability over time and materials will minimize the amount of unbilled labor time and materials. Improve billing cycles and cash flow with digital invoicing and payments. identify additional service opportunities and leads when tracking customers and jobs much more effectively.
Increase technician utilization
By providing technicians with mobile app and information needed to get job done in less time. A simple, easy to use app for technicians to view their daily work and schedule, view job on map, get directions, take notes, upload pictures and receive sign off confirmation from customer. Previous jobs can be accessed and finding nearby colleagues will help technicians to expedite work and improve on jobs execution.
Reduction of back office time and faster billing cycles
Reduced administrative time to review and enter data related to work orders, technician time sheets and invoicing. Eliminate paper work and service forms should Improve communication between service technicians and back office.
Increase customer retention and satisfaction
with streamlined customer call workflow process, and a more efficient field service experience should lead to better customer retention and will minimize missed opportunities. Complete jobs history and using platform knowledge management and Analytics should help to capture new customer and much more repeated business from existing customers.